Everything You Need to Know About Shopping, Services & Support with ARAMEK

ARAMEK is a B2B/B2C hybrid provider of IT solutions and technology goods.  We provide hardware, software and fully managed services to individuals, small businesses, government agencies, retail establishments, health care facilities and educational institutions.

We operate primarily online with service hubs in key metro areas. Our team provides nationwide coverage for shipping, remote support, and business IT deployments. You can Contact Us to find your nearest service center or solutions expert. 

Yes. ARAMEK serves both retail customers and organizations. We customize our products to meet your needs, whether you are buying a single laptop or configuring 100 workstations.

Just look through our catalog, add items into your cart, click purchase and an order confirmation will be sent your way. Business customers have the option to submit a purchase order or receive a quote.

PayPal, wire transfer, procurement order (for authorized business accounts), and all major credit cards are accepted. Eligible customers have access to financing options.

You can email our support at support@aramek.com or call +1 312 517 2800 to change or cancel your order.

Most in-stock items are shipped within one to two commercial days. During checkout, you can choose between early and next day delivery options.

ARAMEK only ships within the United States at this moment. Please contact our enterprise sales team for large foreign purchases.

As soon as your order ships you will receive an email with tracking link. You can also log in to your ARAMEK account to see the status of the order.

ARAMEK offers a 15-day return period for most eligible products. To qualify for a return, items must be unopened, unused, in good condition, and returned with their original packaging, accessories, and documentation. Certain products are non-returnable, including software, bespoke or special-order items, customized or configured equipment, and any products designated as non-returnable by the manufacturer or supplier.

To initiate a return, log in to your ARAMEK account or visit our Returns Center. Once your request has been submitted, you will receive instructions regarding product eligibility, required documentation, and return shipping.

Yes. All eligible products are covered by the applicable manufacturer’s warranty. Warranty terms, coverage periods, exclusions, and claim procedures may vary by manufacturer and product.

To begin a service request, please visit our Warranty & Repair page. ARAMEK offers both in-store and mail-in service options for eligible consumer and business customers.

Our assistance staff in the United States provide support with device settings, setups and troubleshooting. Our IT solution plans provide businesses access to managed support 24\7.

We can be reached via email at +1 312 517 2800, email at techsupport@aramek.com, or on live chat.

ARAMEK provides organizations of all sizes with specialized cloud solutions, cybersecurity services, device lifecycle management, technology procurement, and IT infrastructure services.

Visit our Business Solutions page to apply. Once approved, you'll receive access to volume pricing, dedicated account managers, and custom support options.

Yes. ARAMEK offers custom procurement, asset management, and education discounts for K–12, higher education, and government organizations. Contact our public sector team for more info.